Terms and conditions

Last updated: August 2026

1. About Elara Media
Elara Media ("we," "us," "our") is a digital marketing agency specialising in Meta Ads for cosmetic and aesthetic clinics. By engaging our services or using this website you agree to these terms.

2. Services
We provide Meta Ads campaign management including campaign setup, audience targeting, creative production, optimisation, and reporting. The specific scope of services is agreed upon in writing before any campaign commences.

3. Results Disclaimer
We do not guarantee specific results including but not limited to a specific number of leads, bookings, or revenue. Digital advertising results depend on many factors outside our control including market conditions, ad spend, clinic location, and client follow up processes. We commit to applying best practice and genuine expertise to every campaign.

4. Client Responsibilities
Clients are responsible for ensuring their business complies with all relevant regulations including AHPRA and TGA advertising guidelines. Clients are responsible for following up with leads generated through campaigns in a timely manner. Clients must provide accurate information about their business and services.

5. Payment
Payment terms are outlined in individual service agreements. All fees are in Australian dollars and inclusive of GST where applicable. Late payments may result in campaigns being paused.

6. Intellectual Property
Creative assets produced by Elara Media for client campaigns remain the property of the client upon full payment of fees. We retain the right to reference campaign results for our own marketing purposes unless otherwise agreed in writing.

7. Confidentiality
We treat all client business information as confidential and will not share it with third parties without consent.

8. Account Access
Clients grant Elara Media partner access to their Meta Business Manager for the purpose of managing campaigns. Clients retain full ownership of their ad accounts at all times. Access can be revoked by either party at any time.

9. Termination
Either party may terminate services with 30 days written notice. Fees paid in advance are non-refundable unless otherwise agreed in writing.

10. Limitation of Liability
Elara Media's liability is limited to the total fees paid in the previous 30 days. We are not liable for any indirect, consequential, or special damages arising from our services.

11. Governing Law
These terms are governed by the laws of Victoria, Australia.

12. Contact
For any questions regarding these terms contact us at seth@elaramedia.com.au