Privacy Policy

Last updated: August 2026

1. About This Policy
Elara Media ("we," "us," "our") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information in accordance with the Australian Privacy Act 1988.

2. Information We Collect
We may collect the following personal information when you contact us through our website or social media:

• Name

• Email address

• Phone number

• Business name and details

• Any other information you voluntarily provide

3. How We Use Your Information
We use your information to:

• Respond to your enquiries

• Provide and manage our services

• Send relevant updates about our services

• Improve our website and offerings

We will never sell your personal information to third parties.

4. How We Store Your Information
Your information is stored securely using industry standard practices. We retain your information only for as long as necessary to provide our services or as required by law.

5. Third Party Services
We use the following third party platforms which may process your data:

• Meta Platforms (Facebook and Instagram) for advertising services

• Google Workspace for email and business communications

• Framer for website hosting

Each of these platforms has their own privacy policy governing how they handle data.

6. Cookies
Our website may use basic cookies to improve your browsing experience. We do not use tracking cookies for advertising purposes on our own website.

7. Your Rights
You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of any marketing communications

To exercise any of these rights contact us at seth@elaramedia.com.au

8. Meta Lead Ads
If you submit your information through a Meta lead generation form as part of a campaign we manage, your data is collected by Meta and shared with the relevant clinic. Please refer to Meta's Privacy Policy at facebook.com/privacy/policy for full details.

9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us
For any privacy related questions or concerns contact us at:

Elara Media
seth@elaramedia.com.au
elaramedia.com.au